HDFC Bank’s WhatsApp Chat Banking platform has crossed significant adoption milestones, with over 1 crore 30-day active users and 2 crore 90-day active users as on March 31, 2026. The platform now serves more than 4 crore registered customers, almost 40% of the Bank’s customer base. Alongside user growth, transactions have increased by 20%, demonstrating deeper engagement.
HDFC Bank launched Chat Banking in 2022. With over 225 services across 19 product lines, the platform covers everyday banking needs, transactional journeys and proactive service alerts.
Speaking about the milestone, Rajanish Parmanand Prabhu, Head – Payments and Digital Banking Channels, HDFC Bank, said: “Crossing the 1 crore unique monthly active users milestone is a significant moment in our digital journey. What began as a simple service interface has now evolved into a full-scale conversational banking ecosystem. Customers are increasingly choosing chat for both routine services and high-value transactions. Our focus remains on making banking more customer-centric, intuitive and accessible within the platforms customers use every day.”
Ravi Garg, Director, Business Messaging, Meta in India, said, “WhatsApp is transforming how businesses and customers interact with each other and get things done, and milestones such as this demonstrate how messaging can truly drive meaningful value and build better experiences. We are delighted to see that HDFC Bank is truly leveraging the power of WhatsApp to deliver convenient and secure banking experiences at scale.”
