Devyani International Appoints Neeraj Tiwari as its Maiden CTO

Devyani International, one of the leading global Quick Service Restaurant (QSR) operators, announced the appointment of the group’s maiden Chief Technology Officer (CTO). The erstwhile Head of Digital Technology of the Kuwait Food Company (Americana), Neeraj Tiwari, has taken over the reins of the technology function from February 4, 2025. Being the first CTO at the company, Tiwari will be responsible for laying the technology foundation for the company, which includes Artificial Intelligence and customer facing platforms. 

The company in a press announcement said, “Mr. Neeraj Tiwari has been appointed as the CTO (Senior Management Personnel) with effect from February 4, 2026. Neeraj brings nearly 19 years of experience building digital businesses for enterprises across consumer sectors. He led the Digital Technology function at Americana Group – one of the largest restaurant operators out of GCC. Prior to his role at Americana, he was associated with Zee Entertainment and Jubilant Foodworks.”

Speaking exclusively to FE CIO, he said, “I will be responsible for laying the foundation of the technology ecosystem at Devyani International,” For all of the group’s major franchisees at the group level like KFC, Pizza Hut, Costa Coffee, Tealive, Sanook kitchen, Newyork Frics, Goila, Vaango, Biryani by Kilo and the Food Street.

On the consumer technology side, Tiwari will manage, “all the consumer channels like app, web, customer service, etc.” Furthermore, he will also be setting up the foundation for implementing the ecosystem for Artificial Intelligence (AI) to enhance business operations.”

Tiwari holds a B.E. in Electronics & Telecommunication from GEC Rewa, Madhya Pradesh. He has an overall experience of about 19 years.