The Power Shift: How Customers are Rewriting the Rules of Business

Customers are rewriting the entire playbook of how business is done and are becoming active architects of their own experiences rather than passive recipients. They know their rights better than ever, understand their choices more clearly, and make decisions based on values, not just value.

The Simplicity Shift: How CX is Redefining Indian Insurance

IRDAI's vision of 'Insurance for All by 2047' is a collective goal for the industry, that is achievable. But getting there won’t come from just creating new products, it's about transforming the entire experience.